National House Builders Council (NHBC)

NHBC, (the National House-Building Council), is the standard setting body and leading
warranty and insurance provider for new and newly converted homes in the UK.

Our role is to work with the house-building and wider construction industry to provide risk management services that raise the standards of new homes, and to provide consumer protection to new home buyers.

There are approximately 20,500 house builders and developers on NHBC's Register (known as registered builders or registered developers), who agree to comply with our Rules and Standards when building new homes.


More than 80% of new homes built in the UK each year are registered with NHBC and benefit from our 10-year warranty and insurance policy called 'Buildmark'. Around 1.7 million homeowners are currently covered by Buildmark policies, and over the past 40 years, NHBC has protected more than 30% of existing homes in the UK.

FMB Code of Practice
FMB builders work to a strict code of practice which they commit to every year when they renew their membership. The code of practice covers their relationship with customers throughout the building process.

Federation of Master Builders (FMB)
The FMB is a trade association established over 60 years ago to protect the interests of small and medium-sized building firms – today it is the largest trade
association in the UK building industry.

Dispute Resolution Procedure
The FMB sets high standards that builders must meet in order to become members,


we therefore take any complaint against a member very seriously. All complaints are investigated fully and in the vast majority of cases, they are simply resolved through the intervention of the FMB. However, where that is not possible, the FMB will help with independent dispute resolution.